In a complex IT environment, instant visualisation of impacts on the environment is vital. Service Desk operators must be able to see at a glance change requests affecting services and infrastructure they support to correctly manage both Service Calls and Incidents.

Change calendars provide this information at a glance. At SMP our customers have told us this information must be displayed in a format and timescale that is relevant to their business. An outsourcer may require tight information displayed over a short timeframe like 4 hours with a rolling window of upcoming, in progress and completed changes. For others, an overview of changes for the next month is required to enable resource and availability schedules.

SMP change calendar uses a single calendar engine linked to one or more display frames within the HP Service Desk Self Service Pages.

For further information on how SMP can enhance your HP Service Desk change module, please email to info@SMP.com.au