The Knowledge Management Process

Know It All from SMP is a Knowledge Management solution designed to work within an IT Service Management focused organisation running on HP Openview Service Desk. As part of the solution, the Knowledge Management process forms an integral part in ensuring knowledge management works within your organisation.

Documentation of the process including integration with other standard ITIL processes is included with the Know IT All product.

SMP has developed this knowledge management process to focus on using the data from other ITIL processes. This is a key benefit of a knowledge management solution. For the first time, it will allow you to use the information and knowledge embedded within your ITSM tools to assist with and improve the level of service delivered to your customers.